Kolors Travel Service and Trading Company Limited (“Kolors Travel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or booking our tours and travel services.
1. Information We Collect
We may collect the following information from you:
your name, nationality, email address, phone number, WhatsApp number, travel dates, destination preferences, number of travelers, booking details, and any information you choose to provide in your inquiry or booking request.
Where necessary for a booking or travel service, we may also collect additional traveler information such as hotel details, pickup location, flight details, passport information, or other details required by service providers or authorities.
If you make a payment, payment information may be processed by a payment provider or bank. We do not claim to store full card information unless explicitly stated during the payment process.
2. How We Use Your Information
We use your information to:
respond to your inquiries,
prepare quotations and travel proposals,
confirm and manage bookings,
coordinate services with tour guides, transport providers, hotels, cruise operators, or other relevant suppliers,
send booking confirmations, updates, reminders, and customer support messages by email, phone, or WhatsApp,
improve our website, services, and customer experience,
and comply with legal, tax, accounting, or regulatory obligations.
3. Legal Basis and Service Necessity
By submitting your information through our website, contact forms, email, WhatsApp, or booking channels, you acknowledge that we may process your information for the purpose of responding to your request, arranging travel services, and managing your booking relationship with us.
4. How We Share Information
We do not sell personal information.
We may share your information only when reasonably necessary with:
our internal staff,
tour guides and operational teams,
transport companies, cruise operators, hotels, attractions, and other service suppliers involved in your booking,
payment providers, accounting providers, and IT or website service providers,
and competent authorities when disclosure is required by law or necessary for travel operations.
5. WhatsApp and Third Party Platforms
If you contact us or receive booking updates through WhatsApp or other third party communication platforms, your information may also be processed through those platforms in accordance with their own terms and privacy practices.
6. Cookies and Website Usage Data
Our website may collect basic technical information such as IP address, browser type, device information, pages visited, and approximate usage data for website performance, analytics, security, and service improvement.
7. Data Retention
We retain personal information only for as long as reasonably necessary for customer service, booking management, operational records, legal compliance, dispute resolution, and legitimate business purposes.
8. Data Security
We take reasonable organizational and technical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Requests
You may request to access, correct, update, or delete your personal information by contacting us at info@vietkolorstour.com.
To help us process your request, please include your full name, the email address or phone number used for the inquiry or booking, and a brief description of your request.
10. International Customers
Our services are offered to international travelers visiting Vietnam. By contacting us or using our services, you understand that your information may be processed in Vietnam and by service providers involved in delivering your trip.
11. Children
Our services are not intentionally directed to children acting independently. If a parent or guardian believes a child has submitted personal information inappropriately, please contact us and we will review the request.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Kolors Travel Service and Trading Company Limited
156 Le Thanh Ton Street, Sai Gon Ward, Ho Chi Minh City, Vietnam
Email: info@vietkolorstour.com
