These Terms of Service govern your use of our website and your relationship with Kolors Travel Service and Trading Company Limited (“Kolors Travel”, “we”, “us”, or “our”).
By using our website, sending us an inquiry, or booking services with us, you agree to these Terms of Service.
1. Our Services
We provide travel related information, tour quotations, booking assistance, and tourism services in Vietnam, including tours, transfers, cruises, attraction arrangements, and related travel services.
2. Website Information
We aim to keep the information on our website accurate and updated. However, itineraries, prices, availability, pickup arrangements, inclusions, exclusions, and supplier conditions may change without prior notice.
A quotation, itinerary, or website listing does not become a confirmed booking until we expressly confirm it and, where applicable, receive the required payment or deposit.
3. Booking and Customer Responsibility
When making a booking, you are responsible for providing accurate traveler information, contact details, travel dates, pickup details, and any special requirements necessary for us to arrange your services properly.
You are responsible for checking your booking confirmation and informing us promptly if any information is incorrect.
4. Prices and Payment
Unless otherwise stated, prices may be quoted in the relevant currency specified in your quotation or invoice. Payment terms, deposit requirements, cancellation terms, and refund conditions may vary depending on the service, supplier, travel date, and booking type.
Specific terms stated in your quotation, confirmation, invoice, or booking message will apply to the relevant booking and will prevail over these general website terms if there is any inconsistency.
5. Changes and Cancellations
Requests for changes or cancellations are subject to availability, supplier conditions, and the specific terms shared for your booking.
Some services may be non refundable or may involve cancellation charges, especially close to the travel date or where third party suppliers impose their own policies.
6. Traveler Conduct and Travel Documents
You are responsible for ensuring that you have valid travel documents, visas, personal identification, health requirements, and any other documents required for your trip.
You are also responsible for arriving on time at pickup locations, meeting points, ports, airports, or departure points.
We may refuse or limit service where necessary for safety, operational reasons, or supplier rules.
7. Third Party Suppliers
Some services are delivered by independent suppliers such as cruise operators, transport providers, hotels, guides, or activity organizers. While we coordinate and arrange these services, certain parts of your trip may also be subject to the supplier’s own rules and operating conditions.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Kolors Travel is not liable for indirect, incidental, consequential, or special damages arising from your use of the website or travel services.
We are also not responsible for delays, losses, or service changes caused by events outside our reasonable control, including weather, traffic, government action, strikes, force majeure, accidents, supplier disruption, or traveler delay.
Nothing in these Terms excludes liability that cannot be excluded by law.
9. Intellectual Property
Unless otherwise stated, the content on this website, including text, branding, images, and materials created by us, belongs to Kolors Travel or is used with permission. You may not copy, republish, or commercially exploit our website content without prior written consent.
10. Privacy
Your use of our website and services is also subject to our Privacy Policy.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Vietnam, unless otherwise required by applicable law.
12. Contact
For any questions regarding these Terms, please contact:
Kolors Travel Service and Trading Company Limited
156 Le Thanh Ton Street, Sai Gon Ward, Ho Chi Minh City, Vietnam
Email: info@vietkolorstour.com
